Returns & refunds

We want you to love your OLAYZ sunglasses. If you change your mind, you can return them within 14 days of delivery.

Returning for a change of mind

Items must be unworn, unused and in their original condition, with the soft pouch and any packaging.
Email contact.olayz.shop@gmail.com within 14 days of delivery with your order number. We will reply with return instructions.
Return postage is paid by the customer. We recommend a tracked service, as we cannot be responsible for parcels lost on the way back to us.
Once we receive and inspect your return, we will refund the price paid for the item to your original payment method. Original shipping fees are not refunded for change-of-mind returns.

Promotions

For a partial return, we refund the amount actually paid for the returned item, including its allocated discount. We do not retrospectively charge delivery on the items you keep.

Refund timing

We aim to process approved refunds within 5 business days of assessing the return. Your payment provider may take additional time to credit your account.

Exchanges

Prefer a different colour or model? Email us within 14 days of delivery and we will arrange an exchange, subject to stock.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not as ordered, contact us as soon as possible with your order number and a photo. We will cover return postage and offer a repair, replacement or refund, as appropriate.

Change-of-mind exclusions

Our voluntary change-of-mind policy does not cover worn or altered items, or damage caused by misuse. This does not restrict your rights for faulty or misdescribed goods. The 14-day period and original-packaging condition apply only to change-of-mind returns, not to your statutory consumer guarantees.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. This policy does not limit those rights.